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Customer Service Representatives


What if you could make someone’s life better?


What if you saw the results of your work every day? 


Our customer service professionals can see results with every call. It’s why they have chosen this career. For many of our members, the customer service associate represents their entire experience with Cigna.


As a member of the Cigna Customer Service team, you’ll be working with the best. Cigna HealthCare was recognized in 2006 by providing "An Outstanding Customer Service Experience" for medical members under the J.D. Power and Associates Certified Call Center Program. 


To see how our employees have brought innovation to Cigna and their professional careers, explore some of these sample career paths.  Or use the search tools at the bottom of this page or in the header to find your own career path.


Jennifer, Quality Review / Audit Specialist

Jennifer began her career at Cigna in 2000 as a Customer Service Rep. Associate. She has progressed through numerous professional opportunities including customer service roles, training & coaching, and quality management for claims and customer service. more


Deborah, Claims Sr. Specialist

Deborah started with Cigna in 2000 and has progressed through numerous challenging roles in customer service and claims processing. more


Ann Marie, Quality Review / Audit Specialist

Anne Marie has been with Cigna for 13 years growing from an entry level position as a Customer Service Trainee to her current role as an Operations Director overseeing Dental's Employer Services and Member Services. more




For a complete list of current Customer Service Representative opportunities within Cigna, select the location you're interested in and press search:



Use our career architecture browser to see what other roles are available within Cigna.  A Cigna career is not just a job but an opportunity to grow into a position that matches your unique skills and capabilities.



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"When I think about my role at CIGNA I am proud of what I do and difference I can make to a customer. At the end of the day, that is what means the most to me."


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